| Posted - 08/15/2012 : 3:26:57 PM
| Thinking of calling Dell tech support? You may already be a "winner." In three separate calls during our undercover testing for LAPTOP’s annual Tech Support Showdown, Dell persistently pushed premium warranties. At one point a rep claimed we had won a daily drawing that allowed us to buy a four-year extended warranty for the discounted price of $317. All we wanted to know was how to improve our battery life.|
We wish we were making this up – and so does Dell. When confronted with our findings, the company told us that our observations give the company "important lessons to learn from."
Source and full story: LapTopMag